The Media Services Manager supervises and performs responsible technical and administrative work within the Media Services Department. Sells and operates audio visual and telephone/data systems equipment. Coordinates the work of Media Services Technicians, skilled labor and serves as the liaison between venue users and venue technical staff.
ESSENTIAL FUNCTIONS (including, but not limited to):
Oversee the daily operations of the Media Services Department.
Meet specified sales goals and objectives for the Media Services Department.
Set appointments and make outside calls to potential clients.
Negotiate effectively with potential clients on services offered by Media Services department.
Work with staff and clients in the pre-event planning stages of an event and prepare pricing proposals.
Determine audio visual and telephone/data system requirements for scheduled events.
Responsible for accurate billing of equipment and labor provided by the Media Services Department.
Supervise, train, monitor and schedule the work of the technicians and other media services staff.
Set up and operate media services equipment and data systems within the venue per client agreement.
Review all rental rates and recommends pricing adjustments accordingly.
Recommend new services and equipment to be state of the art and to maximize revenue. Including audio visual and telephone/data equipment.
Plan, implement and perform preventative and routine maintenance on audio visual equipment and telephone/data system equipment.
Keep accurate inventory of media services equipment.
Assist the Director of Event Services with the budgeting process as it pertains to the Media Services Department through accurate financial reporting and forecasting.
Plan and implement training programs within the Media Services Department
Provide excellent customer service to internal and external clients.
Exemplify the SCCC and Spectra customer service principles
KNOWLEDGE, SKILLS AND ABILITIES:
Thorough knowledge of equipment in public venue settings.
Knowledge of personal computers and computerized audio visual systems.
Knowledge of sales procedures, methods and techniques.
Excellent customer service skills.
Knowledgeable in the supervision and motivation of others.
Familiarity with terminology used in entertainment/convention/public venue settings.
Advanced computer proficiency and Microsoft Office products knowledge to include: Excel, Word, Powerpoint and Outlook.
Knowledge of relevant federal, state and local regulations.
Must be able to communicate clearly and concisely in the English language.
Possess strong interpersonal and communication skills.
Bachelor Degree in Technical Theatre, Mass Media or related field preferred.
High school diploma or equivalent GED and three (3) years combined audio visual and supervisory experience may be substituted.
Two to four years of experience in audio visual and telephone/data system coordination and operation, preferably in a convention center, theater, arena or hotel environment.
Two to four years of sales experience preferably in a convention center or major hotel.
Two to four years of experience in managing a team.
A+ Certification desired but not required.
Ability to work a variable work schedule (including evenings, weekends, and holidays, as required), depending upon event and business requirements.
Possession of or ability to obtain a Missouri driver’s license.
About St Charles Convention Center/Spectra Event Management
The award-winning Saint Charles Convention Center is the most elegant full-service convention venue in the Saint Louis Metro Area. Proudly managed by Spectra Venue Management since opening in 2005, the facility boasts 154,000 square feet of flexible space, accommodating a wide range of events from 10-3,000 attendees. An IAVM Venue Excellence Award Winner and one of St. Louis’ Top Workplaces, the ...venue is highly-rated by clients and staff.
The Saint Charles Convention Center contains 1,200 free parking spaces, 21 meeting rooms and breakouts, two elegant ballrooms, and an expandable exhibit hall with carpet and drape options. In-house services include delicious food and beverage, experienced event planners, audio visual, decorating, onsite security, marketing and more.
EXPERIENCE ST. CHARLES
Enjoy your stay in Saint Charles, Missouri at the conveniently attached 296 suites, Embassy Suites – Saint Charles Hotel or in one of the 2,100 hotel rooms within one mile of the facility. The Convention Center is located just ten minutes from St. Louis-Lambert International Airport, with easy access to major highways. Nearby attractions include Historic Main Street home of over 120 shops and restaurants, Ameristar Casino, The Streets of Saint Charles, and downtown Saint Louis, home of the Saint Louis Arch.