The University of California, Berkeley, is one of the world’s most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley’s culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: 09/11/2017
Educational Technology Services (ETS) enhances and supports the UC Berkeley academic experience by providing essential, responsive, and innovative technology services. The unit directly improves and supports educational technology on the UC Berkeley campus through its implementations of technology in general assignment classrooms, local implementation of a variety of learning systems including the campus' learning management system, student portal, and webcast.berkeley.edu, technology support for academic events and scholarly activities, video production and distribution, and services that support online collaboration.
More information about the department is available at http://ets.berkeley.edu/. Our 2016 Year in Review tells a great story about the amazing work we do.
Reporting to the Manager of Classroom Technology, the Instructional Audio Visual Technician works with a seasoned team to provide technical and audio/visual support to the UC Berkeley community which includes faculty, students, staff and guests. This position supports users of AV and IT equipment in classrooms and event spaces, maintains equipment and collaborates with colleagues to ensure services of highest quality are delivered to the campus community, faculty needs are met and all customer satisfaction is high.
1. Coordinate and provide support to a range of technical AV functions for classes or events held on campus.
2. Provide instruction to faculty, staff, students and guests in the use of AV technology. Propose technical options that meet desired goals.
3. Provide AV technical support for walk-ups, via the phone, or on-location.
4. Proactively work with teaching teams to ensure effective use of technology in the classroom.
5. Operate, troubleshoot and maintain audio-visual equipment including, but not limited to, projectors, control systems, matrix and routing switchers, video-conferencing, video capture and sound reinforcement systems..
6. Participate in scheduling and monitoring the systems used to capture and encode course video recordings.
7. Train and oversee student employees on the front line in both classrooms and help desk.
8. Review media services requests and perform a variety of administrative duties to assist with scheduling: reply to messages, confirm requests, and follow up on incomplete or inaccurate data in requests.
9. Must be able to accurately follow standard audio visual services policies and procedures.
10. Must be available to work starting at 7am as well as be flexible to adjust schedule as needed.
11. Occasionally required to work outside of normal scheduled hours
1. Minimum three years relevant experience.
2. College degree preferred
3. Background in higher-education and/or large corporate environments preferred
4. Strong commitment to customer service; strong interpersonal skills and positive attitude; ability to communicate with a diverse constituency.
5. Collaboratively work with a team of experienced audio visual technicians and engineers.
6. Ability to work effectively as a member of a team and independently.
7. Knowledge of Google Suite of products and Salesforce,ticketing and tracking system such as ServiceNow preferred.
8. Familiarity with video conferencing hardware and software; display preferences for both Macs and PCs, switching for conference presentations. General knowledge of Powerpoint, Keynote, PDF slide show, and Google Slides software. Basic knowledge of DHCP and static IP addressing for network connectivity.
9. Strong aptitude to learn quickly learn and retain technical skills and institutional knowledge
10. Ability to successfully manage many simultaneous work items of changing priority
11. Strong ownership, accountability, and attention to detail in all work efforts
12. Industry recognized technical certifications preferred
13. Must be able to frequently lift, push and pull up to 50lbs with no restrictions
14. Clean driving record.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
A valid driver's license and DMV check for driving record is required.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see: