The National September 11 Memorial Museum serves as the country’s principal institution for examining the implications of the events of 9/11, documenting the impact of those events and exploring the continuing significance of September 11, 2001.
The National September 11 Memorial is a tribute of remembrance and honor to the nearly 3,000 people killed in the terror attacks of September 11, 2001... at the World Trade Center site, near Shanksville, Pa., and at the Pentagon, as well as the six people killed in the World Trade Center bombing in February 1993.
The National September 11 Memorial & Museum (9/11 Memorial) is seeking an experienced AV/multimedia technology professional to support state of the art, public facing museum exhibit technologies. He/She will demonstrate strong communication skills, both verbally and in writing, with colleagues, vendors and the general public and be accustomed to working in a busy environment.
The IT Support Analyst will report to the Manager of IT Infrastructure, and will work as part of an AV team dedicated to supporting the Museum’s media
Be a part of a team of AV technicians, IT technicians, and Facilities/Engineering support personnel providing daily maintenance and troubleshooting on the 9/11 Memorial Museum's multimedia systems.
Experience with all or some of the following hardware and systems:
o Crestron control systems including DM Switchers
o Peavey Media Matrix
o Medialon Show control
o Watchout Multi display shows
o Yamaha LS9 Digital console
Maintain, support, troubleshoot, and replace, when needed, display screens, projectors, video extenders, and other AV hardware.
Meeting, presentation, and classroom support.
Coordinate closely with internal Facilities and Engineering staff, Security or Visitor Services staff, or Exhibitions teams to report and identify times when non-functioning devices can be replaced.
Provide support 1pm-9pm per a changing schedule, with regular Saturday and Sunday shifts. Some 7am-3pm shifts also necessary.
Be flexible to arrive early or remain late as needed to repair faulty equipment.
Self-motivated with experience working with complex AV systems in a fast-paced workplace.
Knowledge and background with some or all of hardware and systems referenced above.
Experience working with media driven by Windows and Apple operating systems.
Certified Technology Specialist (CTS) certification a plus.
Ability to read AV prints.
Experience working with digital signage.
Working knowledge or better of IP networking.
Experience working closely with technical, facilities, administrative, and senior staff levels in a demanding environment.
High school diploma or equivalency.
Ability to climb ladders and lift up to 50 lbs.
Experience with streaming and digital media formats, encoding, and transcoding.
HOW TO APPLY
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