An award-winning audio-video design-build integration firm with a rich history of delivering best-in-class technology solutions and professional services to both enterprise and federal customers.
Technical Innovation is an equal opportunity, affirmative action employer.
Technical Innovation, a leading design-build and video integration firm located within various areas of the Southeast, is looking for a highly motivated, experienced, and customer service oriented Audio Visual Field Service Technician.
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: business/corporate, educational, houses of worship, military.
DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
Providing technical support for the following types of systems:
Audio (Program and Speech, DSP based systems)
Projection and Display Devices
Source Control Devices
Custom Control Systems
Audio and Video Teleconferencing
Digital Signage Systems
Video Wall Display Systems
Other responsibilities include:
Providing a High Level of Customer Support.
Developing an on-going customer relationship, resulting in future customer loyalty.
Completing Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion.
Troubleshooting system issues to determine and find resolutions, or appropriate usage.
Working with manufacturer’s to develop relationships related to equipment servicing (technical support, securing return authorizations, completing repair functions required to resolve customer issues).
Assembling reports and in-house paperwork as a means to record customer interactions.
Providing operational support for meetings as required.
EDUCATION AND TRAINING
Two year diploma from a Technical School, or equivalent experience. CTS certification from ICIA or other manufacturer based certifications a plus (AMX, Biamp, Crestron, ClearOne, Extron, Planar, RGB Spectrum, Polycom, Tandberg, etc.)
PRIOR WORK RELATED EXPERIENCE
3 years experience with audio-visual, corporate video, or other related systems.
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to climb ladders and scaffolding
Must be able to lift in excess of 50 pounds
Must be able to work in high places, as well as small cramped places
Must be able to work in hot humid places, as well as cold places